Once registered, you are immediately granted free access to our provided services.
Registering saves you the hassle of entering the same information each time you place an order.
Registered customers can participate in various events, discount promotions, and pre-orders.
Orders are placed according to the process below.
- Step 1: Search product(s)
- Step 2: Add to cart
- Step 3: Sign in or order as guest
- Step 4: Fill out order form
- Step 5: Select payment method and pay for order
- Step 6: Order complete (confirm order number)
If you are shopping as a guest, make sure to take note of your order number and credit card
approval number (if applicable) at Step 6.
For registered customers, this information is automatically saved.
- For large payments, you may receive a verification call from your credit card company as a security measure.
- Abnormal orders that are deemed to be involved with credit card and/or identity theft may be cancelled or deferred without prior notice.
- All other orders will be dispatched on the following day.
Additional shipping surcharges may apply for rural addresses.
- Shipment delays may occur due to internal warehouse issues.
- We will contact you separately in the case of foreseeable shipping delays and/or sold-out items.
- For items with designated sales period, cancellation is available only during the said period.
Customs and Duties
- International shipments may be subject to customs duties and taxes, which are levied once
the shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.
- BRANDNEWSHOP has no control over customs charges. Customs policies vary widely by country.
Please contact your local customs office for more information.
Orders that are returned due to the recipient’s refusal to pay customs duties will not be shipped again.
All charges that occur during the process are the customer’s responsibility.
[Note Before Exchange/Return]
・The color of the actual product may vary from image depending on your monitor’s resolution settings.
The color and placement of the product label may also vary from image.
- You can only cancel orders that are in [Payment Confirmed] or [Pending Shipment] status.
- Please contact our CS center via 'Contact Us' board in order to request for cancellation.
・Exchanges and Returns
1. Change of Mind
We unfortunately do not accept exchanges and returns due to change of mind.
2. Wrong, Damaged, or Defective Items
If you received a wrong, damaged, or defective item, attach photo evidence (photos of the
whole item as well as damaged part) and submit a 'Contact Us' board at within 7 days of delivery.
[Items Eligible for Exchange/Return]
- Wrong, damaged, or defective item(s)
[Not Eligible for Exchange/Return]
- Simple change of mind
- Wrong, damaged, or defective items that show signs of post-delivery usage or mishandling
- Made-to-order items, promotional items, and music albums for which a No Return/Exchange policy is stated on the product page
- Differences in color due to the customer’s monitor resolution and/or photo shoot settings
- Product prints/patterns that differ from product image
- Return packages that do not include the promotional gifts in initial shipment
- Included gift(s) must be returned along with the purchased item(s).
- Exchange/Return policies may vary by item.
Please refer to the product pages for details.
[How to Return Items]
If you wish to return/exchange your item, please submit a Private Inquiry or email us at
email@example.com first. You can refer to the return process below.
1. Within 7 days of delivery, attach photo evidence of your defective product
(containing both the whole item as well as damaged part) and include your order number,
product number of wrong/defective item, and reasons for return in your 'Contact Us' board.
2. We will contact you once we process your return request.
3. Please include your order number, name, and ID on a slip of paper in your return package.
* Items returned without prior request and confirmation are not eligible for refund.
* Return Shipping Fees
- Refunds/exchanges are not offered for change of mind.
- For wrong or defective items, the store is responsible for return shipping fees.
* Cash on delivery is not available for EMS shipments. If you send us a copy of your return
shipment receipt, we will refund the shipping fee after confirmation.
・Exchange/Return Shipping Fees
- Change of Mind: Returns are not accepted.
- Wrong, Damaged, or Defective Items: The store is responsible for return shipping fees.
(For details, please submit a 'Contact Us' board.)
PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :